Apr 2016 updated: Examcollection IBM 000-028 exam question 17-32

Exam Code: 000-028 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009
Certification Provider: IBM
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2016 Apr 000-028 Study Guide Questions:

Q17. The client manufactures and supplies widgets. It has two sites one based in the US and the other in Europe. They have a large network at each site that provides IT systems to each department.

Configured at each site are two instances of IBM Tivoli Service Request Manager configured in failover. The IBM Tivoli Service Request Manager repository data is shared between the two sites to mirror any changes made. Each IBM Tivoli Service Request Manager connects to a single IBM Tivoli Netcool OMNIbus ObjectServer on site.

The IBM Tivoli Netcool OMNIbus ObjectServers communicate with each other using a Netcool Bi-directional gateway. Various probes are configured in the US to receive events from both the US and European networks and forward to the US IBM Tivoli Netcool OMNIbus ObjectServer. Each IBM Tivoli Netcool OMNIbus ObjectServer also connects into an historical database at their respective sites using a Netcool ODBC Gateway.

Netcool Impact is configured at each site to enrich events in IBM Tivoli Netcool OMNIbus ObjectServer with additional information about the affected device. It also handles the sending of e-mails to the technical team responsible for the affected device.

The customer requests that a high availability failover solution be implemented. Additionally, the customer plans to expand his network into new regions and wants to do so with minimal impact on the existing production environment

The customer has expanded their network into a new region and has expressed concerns about the amount of time it takes for an event to appear in the US IBM Tivoli Netcool OMNIbus ObjectServer. This is due to an increase in the network latency. Which two solutions are recommended to solve this problem? (Choose two.)

A. deploy backup probes

B. deploy IBM Tivoli Netcool Impact

C. deploy probes closer to the source of events

D. install a collection layer ObjectServer in Europe

E. deploy additional Display IBM Tivoli Netcool OMNIbus ObjectServers

Answer: CD


Q18. Which two service availability and performance management topics should the solution advisor have knowledge of before addressing client issues and needs? (Choose two.)

A. proceedings of the OpenGroup

B. availability, informational notifications

C. new trends in information systems management

D. key processes, performance metrics, errors/faults

E. client's budget for the project, revenue projections for the next two years

Answer: BD


Q19. Which two actions must be taken for non-functional requirements such as performance, maintainability, and security? (Choose two.)

A. tested

B. identified

C. prioritized

D. backed up

E. functionalized

Answer: BC


Q20. When identifying and documenting the service availability and performance management requirements, which two activities will occur? (Choose two.)

A. review legacy systems for possible automation requirements

B. review legacy systems for adherence to vendor recommended implementation practices

C. review product features of competitive service availability and performance management products

D. use additional information gathered during the requirements session to validate support contracts for competitive products

E. review the gap analysis to identify which service availability and performance management solution products might have new requirements

Answer: AE


Q21. The client manufactures and supplies widgets. It has two sites one based in the US and the other in Europe. They have a large network at each site that provides IT systems to each department.

Configured at each site are two instances of IBM Tivoli Service Request Manager configured in failover. The IBM Tivoli Service Request Manager repository data is shared between the two sites to mirror any changes made. Each IBM Tivoli Service Request Manager connects to a single IBM Tivoli Netcool OMNIbus ObjectServer on site.

The IBM Tivoli Netcool OMNIbus ObjectServers communicate with each other using a Netcool Bi-directional gateway. Various probes are configured in the US to receive events from both the US and European networks and forward to the US IBM Tivoli Netcool OMNIbus ObjectServer. Each IBM Tivoli Netcool OMNIbus ObjectServer also connects into an historical database at their respective sites using a Netcool ODBC Gateway.

Netcool Impact is configured at each site to enrich events in IBM Tivoli Netcool OMNIbus ObjectServer with additional information about the affected device. It also handles the sending of e-mails to the technical team responsible for the affected device.

The customer requests that a high availability failover solution be implemented. Additionally, the customer plans to expand his network into new regions and wants to do so with minimal impact on the existing production environment

The customer currently only monitors their network devices. Which product is best suited to monitoring servers in this environment?

A. IBM Tivoli Monitoring

B. IBM Tivoli Netcool Impact

C. IBM Tivoli Netcool Webtop

D. IBM Tivoli Business Service Manager

Answer: A


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Q22. A major IT Services company currently has an Operations Center in London. The company operates globally, providing Managed Services to its customer base. The Business services require monitoring the Server and Network infrastructure. Each end customer has a data repository in the London Centre that they view events of their leased line.

The Operations team in London currently uses various products such as IBM NetView and other legacy applications in the EMEA customer base. To achieve monitoring of the network, for the current goal of service availability and performance management, they will be replacing IBM NetView with the most recent version of IBM Tivoli Network Manager..

They mention that future plans include upgrading the existing infrastructure by using Netcool OMNIbus in the London site also at a later stage. But the aim is to expand into the US for its current Business Goals.

To achieve this aim, the project plan has isolated specific weaknesses of relevant roles of the customers proposed service availability and performance management products, as well as a skills gap in some teams of the existing client based solutions.

The stakeholder has requested how the skills gap will be met, the timeframe and cost of meeting their needs, for further review by management. They are keen to ensure that the right technical ability is used in the customers situation and that all relevant employees and operators need education but have a requirement to keep the expenditure minimal.

A management meeting discussing the project plan shows that additional products will be used at a later stage.

What is a suitable method of ensuring educational competency on the additional products?

A. Just update the project plan of the current educational requirements now and ignore the issue.

B. Advise the stakeholder that a new educational plan can be required when additional products are deployed.

C. Advise that training of those additional products should be at the earliest stage, assuming the potential upgrades occur later.

D. Advise that the project plan should take this into account at the early design stages here and update it accordingly for sign off with the customer.

Answer: B


Q23. What does a successful Tivoli Business Service Management demonstration illustrate?

A. network service provider SLA violations

B. management of the network infrastructure

C. design flaws in the client's application architecture

D. service level management of business processes and subcomponents

Answer: D


Q24. How are business processes that are used by a company identified?

A. product scope of software currently in use

B. information previously gathered from the client

C. e-mail correspondences with the customer's end user

D. interviews with the key personnel to discuss the workflow

Answer: D


Q25. Which action is necessary for determining the interfaces for a legacy solution?

A. contact the vendor for customer support information

B. investigate options with the customers legacy solutions users

C. investigate options with the customers legacy solutions stakeholder

D. investigate options with the customers legacy solutions subject matter expert

Answer: D


Q26. During a meeting with a client, an organizational chart containing all of the customer contact information including the project sponsor, the implementation managers, operations managers, and end-user managers is presented.

Who should be contacted to get a comprehensive list of experts?

A. the stakeholders

B. the customers CEO

C. the financial approver

D. the secretary of the customers CEO

Answer: A


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Q27. What is a basic requirement for all project staffing?

A. no vacation for the duration of the project

B. mandatory overtime if the project delivery slips

C. Certified Information Systems Security Professional (CISSP)

D. skills and expertise directly relevant to the project requirements

Answer: D


Q28. A list of products to be deployed has been established in accordance with a solution design.

Which two factors are the most important when determining the level of effort required to deploy the solution? (Choose two.)

A. the skill level of the end users

B. the order in which products should be deployed

C. which tasks can be done consecutively or in tandem

D. the size of the team required to implement the solution

E. which client requirements are required to be addressed first

Answer: BC


Q29. A client's core business is to provide electronic payment services to financial institutions and companies worldwide. They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific. There are data centers located in North and South America, China, and Italy.

One of the clients core services is credit card transaction processing (CCTP). At the core of CCTP are multiple clusters of application servers running WebSphere. Transactions are stored in a database environment running on the mainframe. There are additional distributed databases to the application running on Oracle and MS SQL. The clusters of application servers are distributed throughout the data centers. The customers' clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ. In addition the client hosts dedicated CCTP environments for some of its customers.

Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on. The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams. It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3). CCTP application developers (Level 3) are located in North America and Ireland.

The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS, and BMC Patrol to monitor the distributed environment. The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP. In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications. Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views. The help desk uses HP Service Manager as its ticketing system.

The client wants to begin tracking the service levels of CCTP. Which two products can be used to accomplish this? (Choose two.)

A. IBM Tivoli Monitoring

B. IBM Tivoli Netcool OMNIbus

C. IBM Tivoli Service Level Advisor

D. IBM Tivoli Service Request Manager

E. IBM Tivoli Management Edition for AIX

Answer: AC


Q30. A client's current environment uses IBM Tivoli Enterprise Console for event management and automations, and they want to implement business service management. The client is interested in IBM Tivoli Business Service Manager (Tivoli Business Service Manager) given its capabilities. What is the best approach to integrate IBM Tivoli Enterprise Console and Tivoli Business Service Manager?

A. Migrate existing IBM Tivoli Enterprise Console environment to IBM Tivoli Netcool OMNIbus (Tivoli Netcool OMNIbus) environment, and then install Tivoli Business Service Manager.

B. Share the Tivoli TME to Tivoli Netcool OMNIbus product roadmap, and involve Tivoli Business Service Manager product management for strategic solution.

C. Use an EIF Gateway/Probe to address the requirement to integrate with the Tivoli Netcool OMNIbus object server that is installed with Tivoli Business Service Manager.

D. Use TEC2TBSM migration utility to migrate IBM Tivoli Enterprise Console rules and automations to configure Tivoli Netcool OMNIbus object server that is installed with Tivoli Business Service Manager.

Answer: C


Q31. An initial meeting is held with a managed service provider (MSP) that also provides broadband connectivity for its customers using satellite equipment. The MSP has offices in the USA, Europe, and Asia. The MSP manages the network backbones for approximately 800 mid-sized customers. To become more competitive, they are considering offering service level agreements for their managed services based on response time to network equipment outages.

Which three service availability and performance management products or systems are they most likely to be using now? (Choose three.)

A. Provisioning Systems

B. Event Management Systems

C. Network Management Systems

D. Configuration Management Systems

E. Composite Application Management

F. Business Service Management Solutions

Answer: ABC


Q32. A client's core business is to provide electronic payment services to financial institutions and companies worldwide. They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific. There are data centers located in North and South America, China, and Italy.

One of the clients core services is credit card transaction processing (CCTP). At the core of CCTP are multiple clusters of application servers running WebSphere. Transactions are stored in a database environment running on the mainframe. There are additional distributed databases to the application running on Oracle and MS SQL. The clusters of application servers are distributed throughout the data centers. The customers' clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ. In addition the client hosts dedicated CCTP environments for some of its customers.

Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on. The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams. It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3). CCTP application developers (Level 3) are located in North America and Ireland.

The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS and BMC Patrol to monitor the distributed environment. The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP. In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications. Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views. The help desk uses HP Service Manager as its ticketing system.

What is the best way to view Nagios alerts, HP OpenView alerts, and BMC Patrol alerts on a single event console?

A. Nagios cannot forward alerts to IBM Tivoli Netcool OMNIbus, so a complete solution cannot be architected for the client.

B. BMC Patrol cannot forward alerts to IBM Tivoli Netcool OMNIbus, so a complete solution cannot be architected for the client.

C. Nagios, HP OpenView, and BMC Patrol can forward SNMP Traps to the mttrapd probe and then forward the alerts to IBM Tivoli Netcool OMNIbus.

D. Nagios and HP OpenView can forward SNMP Traps to the mttrapd probe, and BMC Patrol will use the BMC Patrol probe to forward alerts to IBM Tivoli Netcool OMNIbus.

Answer: D



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