NEW QUESTION 1
Which two are correct statements regarding Daily Extract file data configuration?

• A. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
• B. Customized data sets can be created for individual instances of OFSC.
• C. Data from a single data set can be configured to be extracted in any number of Daily Extract files
• D. All data sets can be configured to include custom properties and fields.
• E. Daily Extract files cannot be set up to extract data from multiple data sets

Answer: CD

Explanation:
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-000004

NEW QUESTION 2
You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

• A. A jeopardy warning will be displayed on Time/List/Map Views only.
• B. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.
• C. A jeopardy warning will be displayed on the Resource Tree only
• D. A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.
• E. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
• F. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

Answer: CF

NEW QUESTION 3
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which step is required to force a valid email address?

• A. Add a property hint that explains the proper format.
• B. Choose "Email" from the GUI drop-down list.
• C. Enter an appropriate regular expression to validate entries.
• D. Enter the appropriate XSL transformation code to force valid entries.

Answer: B

Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 4
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via the Activity Types screen?

• A. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
• B. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
• C. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
• D. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.

Answer: D

NEW QUESTION 5
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address. What Resource Type settings ensure that routing will support this requirement?

• A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
• B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include theTravel Time from the last activity to the Resources End Location' are selected.
• C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
• D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

Answer: B

NEW QUESTION 6
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?

• A. Set a "Nearby Radius" distance from the Business Rules screen.
• B. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
• C. Select "Nearby Activities" from the Business Rules screen.
• D. Add a "Nearby Activities" action to the Activity List screen context for Mobility.

Answer: B

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.pdf (33)

NEW QUESTION 7
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

• A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
• B. The administrator must configure the Oracle Knowledge access settings in OFSC.
• C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
• D. Field personnel must be assigned Service Cloud access via the Service Portal interface.
• E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Answer: BC

NEW QUESTION 8
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

• A. Enable Reoptimization within the routing plan, then select "Reduce overdue."
• B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
• C. Enable Reoptimization within the routing plan, then select "Reduce overtime "
• D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
• E. Enable Reoptimization within the routing plan, then select "Optimize routes."

Answer: B

Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/farcu/using-routing-cloud-service.pdf

NEW QUESTION 9
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?

• A. The team gets the total sum of work skill levels of just one of the team members.
• B. The team gets the maximal work skill level of all the team members.
• C. The team gets the total sum of work skill levels of all the team members.
• D. The assigned work skill assigned to a member does not affect the skills of the team.

Answer: D

NEW QUESTION 10
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

• A. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
• B. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.
• C. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
• D. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

Answer: C

NEW QUESTION 11
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

• A. Add a shift to a resource's calendar.
• B. Add working time to a resource's calendar.
• C. Add a work schedule to a resource's calendar.
• D. Add a shift override to a resource's calendar.

Answer: C

Explanation:
https://docs.oracle.com/cloud/august2016/fieldservicecs_gs/FAADU/Administration-4.htm

NEW QUESTION 12
When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?

• A. Select the 'Dynamic' option when specifying the filter conditions.
• B. Select the 'Is not empty' option when specifying the filter conditions.
• C. Select the 'Contains' operator option when specifying the filter conditions.
• D. Select the 'In' operator option when specifying the filter conditions.

Answer: B

NEW QUESTION 13
A customer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that will be returned in the response?

• A. The customer will obtain results for dates May 10th and May 15th.
• B. The customer will obtain results for dates between May 10th and May 15th, both inclusive.
• C. Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.
• D. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Answer: A

NEW QUESTION 14
You want to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

• A. Select Friday using the calenda
• B. Click "Mass populate" and select the next day value = previous day value * percent operation with an 85% value.
• C. Select Friday using the calenda
• D. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an 85% value.
• E. Select Thursday using the calenda
• F. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.
• G. Select Thursday using the calenda
• H. Click "Mass populate" and select the copy day-today operation and select Friday as the destination day with an 85% value.
• I. Select Friday using the calenda
• J. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day with an 85% value.

Answer: E

NEW QUESTION 15
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?

• A. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
• B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
• C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
• D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: AB

NEW QUESTION 16
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