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Q111. Which of the following can be synced with Salesforce for Outlook? (Select all that apply)

A. Contacts

B. Tasks

C. Accounts

D. Events E.Emails

Answer: ABD


How is access to data controlled through reports?

Answer: The information you see in reports is the data that you can access.This includes records you own, records to which you have read or read/write access, records that have been shared with you, recordsowned by or shared with users in roles below you in the hierarchy,and records for which you have “Read” permissions.

Q113. You can track only Assets sold by your company.

A. True

B. False

Answer: B

Q114. What can customers do in private Chatter groups?

Answer: Chatter customers can post to the groups to which they were invited.


What is a benefit of using Advanced Currencies?

Answer: Advanced currency management allows you to manage dated exchange rates within opportunities using Salesforce. Dated exchange rates allow you to map a conversion rate to a specific date range. Dated exchange rates are defined using a start date and a conversionrate. Each rate is in effect until either the end of time or the day before the next start date for that currency.


If a lead that has been campaigned to decides to proceed with an opportunity, how is this information tracked through the sales life-cycle?

Answer: When you convert a lead that is linked to a campaign, campaign name is

automatically inserted into the opportunity Primary CampaignSource field and tracked (via opportunity and report).


Explain a sales territory?

Answer: An account sharing system that grants access based on characteristics of accounts.


Sales rep @ UC collaborates with ABC company on opportunityto sell to XYZCompany. ABC Co has been added to partner related list on the opportunity. What will automatically happen? Choose 2 answers:

A. Partner record added to ABC account

B. Partner record added to XYX account

C. Sales team membership granted to ABC Co

D. Partner portal access granted to ABC Co

Answer: CD


How would you enforce a lead to enter their phone number via web-to-lead?

Answer: Use Java Script on the web to lead form to enforce entry of this data.

Q120. What are the main challenges that Marketing faces when trying to drive more business? (Select all that apply)

A. Website integration: Lack of website integration, which delays entry of leads into CRM

B. Email Marketing: Difficult to track and report on effectiveness of emails that were sent

C. Search Marketing: No reportable relationship between search words and closed sales

D. Reporting: Must createreports manually, which slows down lead generation

E. Campaign M

Answer: ABCE

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