Pass4sure offers free demo for GCP-GC-REP exam. "Genesys Cloud Certified Professional - Reporting and Analytics", also known as GCP-GC-REP exam, is a Genesys Certification. This set of posts, Passing the Genesys GCP-GC-REP exam, will help you answer those questions. The GCP-GC-REP Questions & Answers covers all the knowledge points of the real exam. 100% real Genesys GCP-GC-REP exams and revised by experts!
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NEW QUESTION 1
Which report calculates a Monthly Service Level?
- A. Queue Metrics Report
- B. Queue Wrap-up Summary Report
- C. Queue Metrics Summary Report
- D. Queue Metrics Interval Report
Answer: C
NEW QUESTION 2
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
- A. Agent Status
- B. Grid
- C. Text
- D. Metric
- E. Interaction
- F. Chart
Answer: ABDF
NEW QUESTION 3
Your customizations in the interaction view remain in effect even if you leave and return to the view.
- A. True
- B. False
Answer: A
NEW QUESTION 4
After the report gets deleted, you can download it from the archived list.
- A. True
- B. False
Answer: B
NEW QUESTION 5
Which definition matches the performance and activity views for Queues?
- A. Used to monitor real-time contact center metrics.
- B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
- D. Used to view historical data only.
- E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Answer: E
NEW QUESTION 6
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
- A. Interaction Details reports
- B. Queue Wrap-up reports
- C. Agent Metrics reports
- D. Queue Metrics reports
Answer: D
NEW QUESTION 7
How can we monitor the real-time statistics for all queues?
- A. Performance > Queues Activity
- B. Performance > My Queues Activity
- C. Performance > Queues Performance
- D. Performance > Queues
Answer: A
NEW QUESTION 8
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Metrics Report
- B. Agent Activity Summary Report
- C. Agent Login-Logout Details Report
- D. Agent Quality Details Report
Answer: B
NEW QUESTION 9
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. True
- B. False
Answer: B
NEW QUESTION 10
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
- A. Available
- B. Busy
- C. Away
- D. Break
Answer: D
NEW QUESTION 11
Which definition matches the performance view for Agents?
- A. Used to monitor real-time contact center metrics.
- B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- D. Used to view historical data only.
- E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Answer: C
NEW QUESTION 12
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