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NEW QUESTION 1
You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance.
You receive errors during import
You need to identify and resolve the errors. What should you do?
- A. Open the solution.zip file and read the solution.xml file, Delete the lines in the file that cause the import errors.
- B. Export the solution from the Sandbox instance and re-import the solution into the Production instance.
- C. Put in a service request to turn tracing on the servers.
- D. Download the log file and review the log file for error
- E. Fix the cause of the errors and reimport the solution.
Answer: D
NEW QUESTION 2
You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment.
What should you do?
- A. Use the organization Insights tool.
- B. View the Health section of Microsoft Office 365 Admin portal.
- C. View the Power platform Admin center.
- D. Run the Dynamics 365 Diagnostics tool.
Answer: D
Explanation:
https://community.dynamics.com/365/customerservice/f/763/t/285347
NEW QUESTION 3
You ate a Dynamics 365 help desk administrator
You need to create a dashboard that displays information on help desk cases that ate handled each week. Which dashboard components should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 4
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Change Elisabeth’s username in the user record from Dynamics 365. Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
Explanation:
References:
https://support.microsoft.com/en-us/help/930853/how-to-change-the-user-name-and-the-logon-name-for-auser- record-in-mi
NEW QUESTION 5
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a held for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?
- A. Change privileges to the user's security role.
- B. Publish customization.
- C. Create a new Buildings form.
- D. Add the Location field to the Buildings view.
Answer: B
NEW QUESTION 6
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.
Solution; Use Quick Find search on the Contact entity to search for the word run. Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 7
You ate a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences.
The system must prevent the addition of duplicate leads from the workbooks. Sales team members must be able to manually create a duplicate lead record. You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A. Set the value of When a record is created or updated to on.
- B. Create a duplicate detection job for all active accounts.
- C. Set the value of During import to on.
- D. Set the value of When a record is created or updated lo off.
- E. Set the value of Enable duplicate detection to off.
Answer: BC
NEW QUESTION 8
You ate a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails lo all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
• contact name
• case number
• case title
• case status
• representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 9
You are a Dynamics 365 for Customer Service system administrator. Your organization deploys Dynamics 365 for Outlook. The sales team reports the following synchronization issues between Dynamics 365 and Outlook:
• Microsoft PowerPoint presentations are missing from meeting invitations that are sent (rom Dynamics 365.
• Outlook task lists are not visible in Dynamics 365-
You need to enable system settings to help address these issues.
Which two settings should you enable? Each correct answer presents a part of the solution. NOTE; Each correct selection is worth one point.
- A. Synchronize appointment attachments with Outlook or Exchange
- B. Exchange folder-level tracking
- C. Go Offline
- D. Synchronize tasks that assigned in Outlook
Answer: AD
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-addin/admin-guide/configure-syn
NEW QUESTION 10
You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance. A user forgets to sign out from a shared device connected to a Production instance. A second user makes
changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring. Where should you configure this feature?
- A. each Dynamics 365 instance
- B. each user m Microsoft 365 admin center
- C. each user in Dynamics 365
- D. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
Answer: A
NEW QUESTION 11
You are a Dynamics 365 for Customer Services administrator. You have a Production instance and Sandbox instance.
Users record Production instance data in the Sandbox instance.
You need to ensure that users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 12
You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics. Which users can view the flow button run history?
- A. People with the appropriate role can see all run history.
- B. Every user can view all run history.
- C. System administrators may only view the run history.
- D. Each user can only view their run history.
- E. Only the user who creates the button can view the run history for all users.
Answer: E
Explanation:
References:
https://docs.microsoft.com/en-us/flow/share-buttons
NEW QUESTION 13
You are a Dynamics 365 for Customer Service system administrator for a company.
The vice president of sales must be able to read account data for her business unit and other business units that report to her.
You need to configure the minimum level of access for the read privilege on the Account entity. Which access level should you assign?
- A. Organization
- B. User
- C. Parent Child Business Unit
- D. Business Unit
Answer: C
NEW QUESTION 14
You need to prompt the caseworker when populating the allergies field.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 15
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.
Solution: Use Relevance Search to search for the word run. Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION 16
A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationship
NEW QUESTION 17
You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for a customer.
The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab does not appear in the Timeline.
You need to make the tab visible. What is the first action you should perform?
- A. Grant access under the user's product licenses.
- B. Check document management for the entity in the default solution.
- C. Grant access in the user's security role.
- D. Enable the entity for Microsoft SharePoint document management.
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-onenote-integration-in-dyna
NEW QUESTION 18
You are a Dynamics 365 for Customer Service system administrator. Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization. Where should you create the view?
- A. Templates area
- B. System Settings
- C. App Designer
- D. Advanced Find
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-edit-views-appdesigner
NEW QUESTION 19
You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added. You need to create a dynamically visible field.
What should you configure?
- A. business rule
- B. workflow
- C. business process flow
- D. field visibility on the form
Answer: D
Explanation:
References:
https://www.sherweb.com/blog/dynamics-365/configuring-business-rules-within-microsoft-dynamics-365-crm/
NEW QUESTION 20
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past. You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 21
You are a Dynamics 365 for Customer Service administrator. You identify the following issues:
Remote sales team members report that they cannot access the latest data on commuters, phones, and tablets. Help desk team members must be able to access all inbound emails from multiple queues in a single queue.
You need to resolve the issues.
Which options should you configure? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 22
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goal*. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.
Solution; Use Categorized Search to search for the word run. Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION 23
You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use. The form must provide the ability to: Lock a field on a form. Trigger business logic based on a field value. Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 24
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 25
You manage a Dynamics 365 environment. You create a global option set for a custom solution. You observe the following issues with the global option set:
• The default prefix is incorrect
• The option set value is too long.
You need to change the option set value and ensure the correct prefix is used.
Which actions should you perform? To answer, drag the appropriate actions to the correct options. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 26
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