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NEW QUESTION 1
What is a characteristic of Grace, a "lost customer"?
- A. considers price as the decision criteria
- B. is likely to shop around for the lowest prices
- C. tends to be more loyal to one reseller
- D. sees value in HP products that reflect her needs
Answer: C
NEW QUESTION 2
What is the benefit of genuine Samsung toner using a premium polymerized toner?
- A. It helps with keeping the price the lowest on the market.
- B. It maintains print quality when printing large areas of black.
- C. It achieves accurate color expression without blurry patterns.
- D. It yields the boldest colors possible.
Answer: B
NEW QUESTION 3
What is an advantage of selling original HP and genuine Samsung supplies?
- A. HP offers a comprehensive portfolio for a variety of needs.
- B. HP delivers enhanced financial and distribution support.
- C. HP offers high warranty returns.
- D. HP products are priced low when compared to its competitors.
Answer: A
NEW QUESTION 4
What is a consequence of inconsistent page quality delivered by using non-HP toner cartridges?
- A. lowered productivity
- B. more service calls
- C. printer damage
- D. more cleaning or replacement
Answer: A
NEW QUESTION 5
Match the HP pagewide customer benefit (on the left) with the HP PageWide feature (on the right)
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 6
You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere. What is the correct way to respond?
- A. may be able to look at the delivery costs and reduce the price for yo
- B. especially as you are such a loyal customer.
- C. Perhaps I can look into getting you a lower price through some discount.
- D. In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
- E. Perhaps you have the wrong printer, so let me look at an ink alternative.
Answer: B
NEW QUESTION 7
A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies. Which supplies program is correct for this customer?
- A. Supplies Big Deals (SBD) only
- B. Supplies Big Deals (SBD) with Managed Component
- C. Managed Contract only
- D. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies
Answer: C
NEW QUESTION 8
How does HP ensure that customers can trust purchasing original HP supplies from the authorized channel?
- A. Channel Management Inspections (CMIs)
- B. channel audits
- C. Channel Partner Protection Audits (CPPAs)
- D. channel investigation
Answer: D
NEW QUESTION 9
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